Rental Policy
Applies to all clients renting garments with delivery outside Hanoi (inter-provincial delivery).
I. General terms
| Item | Details |
| Who this applies to | All clients renting garments with delivery outside Hanoi (inter-provincial delivery). |
| Rental fee and garment value | According to the listed price of each garment or design at the time the order is confirmed. |
| Rental period | 5 to 6 days (including two-way shipping time). |
| Shipping fees | • Rental orders under 10,000,000 VND: the client pays two-way shipping (order value is based on the rental fee of the garment, not its made-to-order price). • Rental orders of 10,000,000 VND or more: FREE TWO-WAY SHIPPING (sent by express or same-day air courier with cargo insurance). |
| Payment and security deposit | • Rental fee: pay 50% to confirm the booking. Pay the remaining 50% before La Hằng ships the garment. • Security deposit: 100% of the garment value (original made-to-order price). |
| Deposit refund time | Within 24 to 72 hours from when La Hằng Design receives the garment back and confirms it is intact. |
II. Standard timeline for inter-provincial rental orders
- Day N minus 4: the atelier completes size adjustments to your measurements, steam cleans, packs carefully and hands the parcel to the courier.
- Day N minus 2: the client receives the garment and records an unboxing video (joint inspection), tries it on and informs the atelier of any issues.
- Day N minus 1: the client stores the garment, hanging it in a dry, airy place, ready for the big day.
- DAY N: THE DAY THE GARMENT IS WORN.
- Day N plus 1: the client packs the garment in its original box or bag, hands it to the courier for return to the atelier and sends the tracking number.
- Day N plus 3: the atelier receives the garment, checks its condition and refunds 100% of the deposit by bank transfer.
III. Delivery and joint inspection
1. Joint inspection on receipt (required)
• Please record one continuous unboxing video as soon as you receive the parcel from the courier.
• Inform the atelier within 4 hours of receipt if there is any damage caused in transit or if the garment differs from its description.
2. Returning the garment
• Please take care of the garment so that it remains in the best possible condition.
• After wearing, you DO NOT NEED TO WASH OR STEAM CLEAN the garment. Simply hang it in a dry, airy place, fold it neatly into the original box and send it back.
IV. Care rules and compensation for incidents
| Item / Incident | How it is handled |
| Taking in or letting out | La Hằng Design adjusts the garment to your measurements before shipping. Please do not cut, alter, apply double-sided tape directly to the fabric or take the garment to an outside tailor without the atelier's consent. |
| Ironing and steaming | Use only a handheld garment steamer. Never use a dry iron or direct steam on silk, raw silk, velvet or hand-applied embellishments. |
| Stubborn stains (paint, ink, red wine, chemicals and similar) | The cost of specialist cleaning is deducted from the deposit (depending on the actual extent). |
| Minor repairable damage (loose threads, small tears, lost beads) | The cost of repair or restoration work is deducted from the deposit. |
| Total damage or loss of the garment | Compensation of 100% of the garment's listed (original) price. The client may keep the damaged garment. |
For any questions about our rental policy, please contact:
Email: info@lahangdesign.com
Address: 41 Phùng Hưng, Hoàn Kiếm, Hanoi